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Diane Brandon Change Agent for Businesses Corporate Seminars & Keynote Speaking SEMINAR: CAN YOU HEAR ME NOW? The Art of Listening—Listening Skills in the Workplace
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THE ART OF LISTENING—LISTENING SKILLS FOR THE WORKPLACE
Is money lost through misunderstandings? Yes, listening is complicated and isn’t a totally natural or innate ability. Listening skills CAN be developed and honed! Hands-on exercises allow you to apply those principles and techniques.
TOPICS COVERED:
Effective Listening Listening is More Critical than Ever What Makes Listening Difficult Filters and Blocks to Listening Poor Listening Habits Personal Listening Styles Levels of Listening The Vocabulary of Body Language Dos and Don’ts for Effective Listening Implications for Effective Talking Resolving Conflict How Emotions Affect Listening Exercises
Listening—So Very Critical, Yet Seemingly So Difficult |
